Terms of service

OVERVIEW

This website is operated by Cup&Co. Throughout the site, we use the terms "we," "our," and "us" in reference to Cup&Co own by L'INDEPENDANTE LLP. This website, including all information, tools, and services it provides, is offered by Cup&Co to you, the user, on the condition that you accept all of the terms, conditions, policies, and notices stated herein.

By visiting our site and/or purchasing something from our company, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms and Conditions," "Terms of Use"), including the terms, conditions, and policies referenced herein.

These Terms of Use apply to all users of the Site, including, without limitation, individuals who are visitors, suppliers, customers, merchants, and/or content providers.

Please read these Terms of Use carefully before accessing and using our website. By accessing or using any part of the Site, you agree to be bound by these Terms of Use. If you do not accept all the terms and conditions of this agreement, you may not be able to access the website or use its services. If these Terms of Use are considered an offer, acceptance is expressly limited to them.

Any new tools or features added to this store are also subject to the Terms of Use. You may review the most recent version of the Terms of Use at any time on this page. We reserve the right to update, modify, or replace any part of these Terms of Use by posting said updates and/or modifications on our website. It is your responsibility to check this page from time to time to see if changes have been made. By continuing to access or use the website after modifications have been posted, you accept them.

Our store is hosted on Shopify Inc. This company provides us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS OF USE

By accepting these Terms of Use, you represent that you have reached or exceeded the age of majority in your region, province, or state and have given us permission to allow any minor dependents of yours to use this site.

You must not use our products in any way for illegal or unauthorized purposes, nor violate laws in your jurisdiction when using the Service (including, but not limited to, copyright laws).

You must not transmit computer worms, viruses, or any code of a destructive nature.

A breach or violation of any of the Terms will result in immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for any reason.

You understand that your content (excluding credit card information) may be transferred unencrypted and this includes (a) transmissions over multiple networks; and (b) changes made to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, any use of the Service, or any access to the Service, or any contact on the website through which the Service is provided, without our express written permission.

The headings used in this agreement are included for convenience only and shall not limit or affect these Terms in any way.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We cannot be held responsible if information provided on this site is inaccurate, incomplete, or outdated. The content of this site is provided for general information purposes only and should not be considered or used as the sole basis for making decisions without consulting more important, accurate, complete, or timely sources of information. If you rely on the content of this site, you do so at your own risk.

This site may contain certain historical data. By definition, historical data is not current and is provided for reference purposes only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information it contains, whatsoever. You acknowledge that it is your responsibility to monitor changes made to our site.

SECTION 4 – SERVICE AND PRICE MODIFICATIONS

The prices of our products are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part thereof) at any time without notice.

We shall not be liable to you or any third party for any price change, or any modification, suspension, or discontinuation of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)

Some products or services may be available exclusively online through the website. The quantities of these products or services may be limited and their return or exchange may be strictly subject to our Return Policy.

We have made every effort to present the colors and images of products appearing in the store as accurately as possible. However, we cannot guarantee the accuracy of color display on your computer screen.

We reserve the right, but are not obligated, to limit the sale of our products or Services to any person, geographic region, or jurisdiction. We authorize ourselves to exercise this right on a case-by-case basis. We reserve the right to limit the quantities of products or services we offer. All product descriptions and pricing are subject to change at any time, without notice and at our sole discretion. We reserve the right to discontinue the sale of a product at any time. Any offer of product or service on this site is void where prohibited by law.

We do not guarantee that the quality of products, services, information, or other materials you purchase or obtain will meet your expectations, nor that any errors in the Service will be corrected.

SECTION 6 – SHIPPING

Zone 1: United States, United Kingdom, Canada, Australia, New Zealand

  • FREE shipping for orders of $50 USD or more
  • $4.90 USD flat rate for orders under $50 USD

Zone 2: European Union and Associated Countries

Germany, Austria, Belgium, Czech Republic, Denmark, Spain, Finland, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Sweden, Switzerland

  • FREE shipping for orders of €40 EUR or more
  • €4.90 EUR flat rate for orders under €40 EUR

Delivery Times:

  • Processing time: 1 to 3 business days
  • Shipping time: 6 to 11 business days
  • Total estimated delivery: 7 to 14 business days from monday to friday

SECTION 7 – SATISFACTION GUARANTEE OR MONEY BACK (90 DAYS)

As part of our quality commitment, we offer a 90-day guarantee on the following products:

  • Menstrual cups (Size S or L)
  • Menstrual disc with pull-tab (Beginner Pack with 2 discs only):
  • Classic reusable menstrual discs 

This guarantee is intended to allow customers to test these products with confidence. It is valid for 90 days from receipt of the package.

Any guarantee request must be made in writing by email to help@cupnco.com, within 90 days after receiving the order.

7.1 Guarantee Eligibility Conditions

  • The request must concern one of the guaranteed products listed above.
  • The request must be made within 90 days from receipt of the order.
  • The customer must provide their order number and the reason for the request.
  • The guarantee does not cover other products (applicators, accessories, or other non-listed items), nor initial delivery costs.

7.2 Options Offered

The guarantee entitles you to different options depending on the product and pack ordered:

Menstrual Cup (Size S or L):

  • Size exchange
  • Full refund

Menstrual Disc with Tab (Beginner Pack with 2 discs):

  • If you ordered Size S + Size M: Refund
  • If you ordered Size S + Size S OR Size M + Size M: Size exchange only (no refund)

Classic Reusable Menstrual Discs Pack (Buy 1 Get 1 Free offer - pack of 2):

  • If the pack contains Size S + Size M: Refund
  • If the pack contains Size S + Size S OR Size M + Size M: Size exchange only (no refund)

7.3 Return Procedure (in case of refund)

If a refund is requested, the following conditions must be met:

  • For packs: The entire pack (both products) must be returned in its original packaging.
  • For single products: The product must be returned in its original packaging.
  • The return must be made by home delivery only (relay points are not accepted), to the postal address that will be provided by our customer service by email.
  • Return shipping costs are the customer's responsibility.
  • A deduction will be applied when refunding your order to cover logistics costs (amount will be specified by customer service based on your location).

7.4 Return Processing

Upon receipt of the return package, our team will verify that the products comply with the conditions mentioned above.

If everything is in order, the refund will be processed within ten (10) business days from receipt of the products.

SECTION 8 – PROMOTIONAL PRODUCTS

As part of its promotional campaigns, Cup&Co may occasionally offer products at reduced prices.

These promotional products are strictly reserved for personal use and not for resale. However, they remain subject to applicable consumer protection laws, including the statutory withdrawal rights for UK and EU customers (14-day cooling-off period).

We reserve the right to modify or cancel any order in case of obvious pricing error, technical anomaly, or fraudulent activity.

SECTION 9 – BILLING ACCURACY AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders using the same billing and/or shipping address. If we modify or cancel an order, we may attempt to notify you by contacting you via the email address and/or billing address or phone number provided at the time of order. We reserve the right to limit or prohibit orders that, in our judgment, appear to have been placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more information, please consult our Return Policy.

SECTION 10 – OPTIONAL TOOLS

We may provide you with access to third-party tools that we do not monitor, control, or manage.

You acknowledge and agree that we provide you with access to these tools "as is" and "as available," without any warranty, representation, or condition of any kind and without any endorsement. We shall not be liable for anything regarding what may result from or be related to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own discretion and risk. In addition, it is your responsibility to inform yourself of the conditions under which these tools are provided by the relevant third-party provider(s) and accept these conditions.

We may also offer new services and/or features through the website in the future (including the launch of new tools and resources). These new services and/or features will also be subject to these Terms of Use.

SECTION 11 – THIRD-PARTY LINKS

Certain content, products, and services accessible via our Service may include elements from third parties.

Third-party links on this site may redirect you to third-party websites that are not affiliated with us. We are not required to examine or evaluate their content or accuracy, nor do we guarantee or assume any responsibility for the content or websites, or other content, products, or services from third-party sources.

We are not responsible for harm or damages related to the purchase or use of goods, services, resources, content, or any other transaction connected to these third-party websites. Please carefully read the policies and practices of these third parties and ensure you understand them well before engaging in a transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to those same third parties.

SECTION 12 – COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If, at our request, you submit specific content (for example, as part of your participation in contests), or if, without a request from us, you send creative ideas, suggestions, proposals, plans, or other elements, whether online, by email, by mail, or otherwise (collectively, "comments"), you grant us the right, at any time and without restriction, to modify, copy, publish, distribute, translate, and use in any media all comments you transmit to us. We are not and shall not in any case be required (1) to maintain the confidentiality of comments; (2) to compensate anyone for any comments provided; or (3) to respond to comments.

We may, but are not obligated to, remove content and Accounts containing content that we deem, at our sole discretion, illegal, offensive, threatening, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party's intellectual property or these Terms of Use.

You agree that your comments must not in any way infringe upon the rights of third parties, including copyright, trademarks, privacy, personality, or any other personal or intellectual property right. You further agree that your comments shall not contain any illegal, abusive, or obscene material, nor any computer virus or other malicious software that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone you are not, or attempt to mislead us or third parties as to the origin of comments. You are fully responsible for all comments you make and their accuracy. We disclaim all responsibility for comments posted by you or any third party.

SECTION 13 – PERSONAL INFORMATION

The transmission of your personal information on our store is governed by our Privacy Policy. Click here to view our Privacy Policy.

SECTION 14 – ERRORS, INACCURACIES, AND OMISSIONS

There may sometimes be information on our site or in the Service containing typographical errors, inaccuracies, or omissions related to descriptions, prices, promotions, offers, shipping charges, delivery times, and product availability. We reserve the right to correct any error, inaccuracy, or omission, and to change or update information, or even cancel orders if any information in the Service or on any related website is inaccurate, at any time and without notice (including after you have placed your order).

We are not required to update, modify, or clarify information indicated in the Service or on any related website, including but not limited to pricing information, unless required by law. No specific update or refresh date applied to the Service or any related website shall be defined to indicate that all information offered in the Service or on any related website has been modified or updated.

SECTION 15 – PROHIBITED USES

In addition to other prohibitions set forth in the Terms of Use, you are prohibited from using the site or its content:

  • (a) for illegal purposes;
  • (b) to solicit others to perform or participate in illegal acts;
  • (c) to violate any local ordinance or any international, federal, provincial, or state regulation, rule, or law;
  • (d) to infringe or violate our intellectual property rights or those of third parties;
  • (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against anyone based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
  • (f) to submit false or misleading information;
  • (g) to upload or transmit viruses or any other type of malicious code that will or may be used to compromise the functionality or operation of the Service or any related website, as well as other websites or the Internet;
  • (h) to collect or track the personal information of others;
  • (i) to spam, phish, hijack a domain, extort information, crawl, explore, or scan the web;
  • (j) for obscene or immoral purposes;
  • (k) to disrupt or circumvent the security measures of the Service or any related site, as well as other websites or the Internet;
  • (l) for commercial purposes or sharing on your social networks or other internet sites without informing us beforehand.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 16 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We do not in any way guarantee, certify, or represent that your use of our Service will be uninterrupted, secure, timely, or error-free.

We do not guarantee that results that may be obtained from using the Service will be accurate or reliable.

You agree that from time to time, we may remove the Service for indefinite periods or cancel it at any time without notice.

You expressly agree that your use of the Service, or your inability to use it, is at your sole risk. The Service and all products and services provided to you through it are (unless expressly stated by us) provided "as is" and "as available" for your use, without representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability or fitness for a particular purpose, durability, title, and non-infringement.

Cup&Co, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, and licensors can in no case be held liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages, including but not limited to loss of profits, revenue, savings, or data, replacement costs, or other similar damages, whether contractual, tortious (even in case of negligence), strict liability, or otherwise, resulting from your use of the Service or any service or product using it, or any other claim related in any way to your use of the Service or any product, including but not limited to errors or omissions in content, or any loss or damage arising from the use of the Service or content (or product) posted, transmitted, or made available through the Service, even if you have been warned of the possibility of their occurrence.

Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability in these states or jurisdictions will be limited to the maximum extent permitted by law.

SECTION 17 – INDEMNIFICATION

You agree to indemnify, defend, and hold Cup&Co and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising from your breach of these Terms of Use or the documents they reference, or your violation of any law or the rights of a third party.

SECTION 18 – SEVERABILITY

In the event that any provision of these Terms of Use is deemed illegal, void, or unenforceable, such provision shall nevertheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms of Use, without such judgment affecting the validity and enforceability of other provisions.

SECTION 19 – TERMINATION

The obligations and liabilities incurred by the parties before the termination date will remain in effect after termination of this agreement for all purposes.

These Terms of Use will remain in effect unless and until terminated by you or us. You may terminate these Terms of Use at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If we judge or suspect, at our sole discretion, that you do not comply or have not complied with any term or provision of these Terms of Use, we may also terminate this agreement at any time without notice. You will then remain liable for all amounts due up to and including the termination date, and accordingly we may refuse you access to our Services (or any part thereof).

SECTION 20 – ENTIRE AGREEMENT

Any failure on our part to exercise or enforce a right or provision of these Terms of Use does not constitute a waiver of that right or provision.

These Terms of Use or any other operating policy or rule we publish on this site or concerning the Service constitute the entire agreement and understanding between you and us, and govern your use of the Service. They supersede all prior and current agreements, communications, and proposals, oral or written, between you and us (including, but not limited to, any prior version of the Terms of Use).

Any ambiguity regarding the interpretation of these Terms of Use shall not be interpreted against the drafting party.

SECTION 21 – GOVERNING LAW

These Terms of Use, as well as any separate agreement whereby we provide you with Services, are governed and interpreted under the laws of the United Kingdom.

L'INDEPENDANTE LLP is registered in the United Kingdom under company number OC455881.

SECTION 22 – CHANGES TO TERMS OF USE

You may review the most recent version of the Terms of Use at any time on this page.

We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms of Use by posting said updates and/or modifications on our website. It is your responsibility to check our website from time to time to see if changes have been made. By continuing to access our website and the Service or use them after modifications to these Terms of Use have been posted, you accept them.

SECTION 23 – CONTACT INFORMATION

Questions regarding the Terms of Use should be sent to us at: