Shipping policy

Shipping Information

Processing Time

All orders are processed and shipped within 1–3 business days (excluding weekends and public holidays).
Once your order has been shipped, you will receive an email confirmation with a tracking number.

Shipping Costs

Zone 1: United States, United Kingdom, Canada, Australia, New Zealand

  • FREE shipping for orders of $50 USD or more
  • $4.90 USD flat rate for orders under $50 USD

Zone 2: European Union and Associated Countries

(Germany, Austria, Belgium, Czech Republic, Denmark, Spain, Finland, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Sweden, Switzerland)

  • FREE shipping for orders of €40 EUR or more
  • €4.90 EUR flat rate for orders under €40 EUR

Currency and Pricing

All prices are displayed in U.S. Dollars (USD) for Zone 1 countries and Euros (EUR) for Zone 2 countries.
Currency conversions are available at checkout and may vary depending on your country of residence.

Shipping Destinations

We currently ship to the following regions:

Zone 1:

  • United States 🇺🇸
  • United Kingdom 🇬🇧
  • Canada 🇨🇦
  • Australia 🇦🇺
  • New Zealand 🇳🇿

Zone 2:

  • Germany 🇩🇪
  • Austria 🇦🇹
  • Belgium 🇧🇪
  • Czech Republic 🇨🇿
  • Denmark 🇩🇰
  • Spain 🇪🇸
  • Finland 🇫🇮
  • Greece 🇬🇷
  • Hungary 🇭🇺
  • Ireland 🇮🇪
  • Italy 🇮🇹
  • Netherlands 🇳🇱
  • Norway 🇳🇴
  • Poland 🇵🇱
  • Portugal 🇵🇹
  • Romania 🇷🇴
  • Slovakia 🇸🇰
  • Sweden 🇸🇪
  • Switzerland 🇨🇭

If your country is not listed during checkout, please contact us at help@cupnco.com

Shipping Methods

Orders are usually shipped using DHL Express, UPS, USPS, and other reliable international carriers.

Shipping Times and Costs

Country Processing Time Delivery Time Shipping Cost Shipping Type
United States 🇺🇸 1–3 business days 6–11 business days FREE over $50 USD
$4.90 USD under $50		 Home delivery
Canada 🇨🇦 1–3 business days 6–11 business days FREE over $50 USD
$4.90 USD under $50		 Home delivery
United Kingdom 🇬🇧 1–3 business days 6–11 business days FREE over $50 USD
$4.90 USD under $50		 Home delivery
Australia 🇦🇺 1–3 business days 6–11 business days FREE over $50 USD
$4.90 USD under $50		 Home delivery
New Zealand 🇳🇿 1–3 business days 6–11 business days FREE over $50 USD
$4.90 USD under $50		 Home delivery
Germany 🇩🇪 1–3 business days 6–11 business days FREE over €40 EUR
€4.90 EUR under €40		 Home delivery
Austria 🇦🇹 1–3 business days 6–11 business days FREE over €40 EUR
€4.90 EUR under €40		 Home delivery
Belgium 🇧🇪 1–3 business days 6–11 business days FREE over €40 EUR
€4.90 EUR under €40		 Home delivery
Czech Republic 🇨🇿 1–3 business days 6–11 business days FREE over €40 EUR
€4.90 EUR under €40		 Home delivery
Denmark 🇩🇰 1–3 business days 6–11 business days FREE over €40 EUR
€4.90 EUR under €40		 Home delivery
Spain 🇪🇸 1–3 business days 6–11 business days FREE over €40 EUR
€4.90 EUR under €40		 Home delivery
Finland 🇫🇮 1–3 business days 6–11 business days FREE over €40 EUR
€4.90 EUR under €40		 Home delivery
Greece 🇬🇷 1–3 business days 6–11 business days FREE over €40 EUR
€4.90 EUR under €40		 Home delivery
Hungary 🇭🇺 1–3 business days 6–11 business days FREE over €40 EUR
€4.90 EUR under €40		 Home delivery
Ireland 🇮🇪 1–3 business days 6–11 business days FREE over €40 EUR
€4.90 EUR under €40		 Home delivery
Italy 🇮🇹 1–3 business days 6–11 business days FREE over €40 EUR
€4.90 EUR under €40		 Home delivery
Netherlands 🇳🇱 1–3 business days 6–11 business days FREE over €40 EUR
€4.90 EUR under €40		 Home delivery
Norway 🇳🇴 1–3 business days 6–11 business days FREE over €40 EUR
€4.90 EUR under €40		 Home delivery
Poland 🇵🇱 1–3 business days 6–11 business days FREE over €40 EUR
€4.90 EUR under €40		 Home delivery
Portugal 🇵🇹 1–3 business days 6–11 business days FREE over €40 EUR
€4.90 EUR under €40		 Home delivery
Romania 🇷🇴 1–3 business days 6–11 business days FREE over €40 EUR
€4.90 EUR under €40		 Home delivery
Slovakia 🇸🇰 1–3 business days 6–11 business days FREE over €40 EUR
€4.90 EUR under €40		 Home delivery
Sweden 🇸🇪 1–3 business days 6–11 business days FREE over €40 EUR
€4.90 EUR under €40		 Home delivery
Switzerland 🇨🇭 1–3 business days 6–11 business days FREE over €40 EUR
€4.90 EUR under €40		 Home delivery

Note: Business days are counted from Monday to Friday. Processing and delivery times are estimates and may vary depending on stock availability and the warehouse location.
Shipments may also be subject to customs delays or local carrier schedules.

Shipping Status

Once your order ships, you'll promptly receive a shipping confirmation email containing your tracking number.

If you don't receive the shipping confirmation email immediately, don't worry! We are aware of the delivery date or date range provided at checkout, and rest assured, we will deliver the items within that timeframe.

Order Tracking

You will receive a tracking link via email once your order has been shipped.
Tracking updates may take up to 48 hours to appear.

If you do not receive your tracking information within 5 business days of shipment, please contact us at help@cupnco.com

Lost, Damaged, or Missing Packages

We take every precaution to ensure your order arrives safely and in perfect condition.
However, if you experience any delivery issues, please follow the steps below:

  • Damaged Packages:
    If your package arrives visibly damaged, please refuse delivery or contact us within 48 hours of receipt at help@cupnco.com including clear photos of the damaged package and items.
    We will assist you in filing a claim and arrange a replacement or refund as appropriate.
  • Missing or Damaged Items:
    If an item is missing or arrives damaged inside the parcel, please notify our customer service within 48 hours of delivery, attaching photos and your order number.
    Our team will quickly review the situation and provide a suitable solution (replacement, refund, or store credit).
  • Order Not Received:
    If your tracking information shows "delivered" but you have not received your package, please contact the carrier first to locate your shipment.
    If the issue remains unresolved, email us at help@cupnco.com and we will launch an internal investigation.
    If your package is confirmed lost or undeliverable, we will resend or refund your order promptly. Please retain all packaging and documentation related to your shipment until the issue is resolved.

For more details, please refer to our Refund & Return Policy.

Customs, Duties, and Taxes

Orders may be subject to import duties, VAT, or local taxes, depending on your country.
These charges are not included in the product price or shipping cost and remain the responsibility of the customer.

We are not responsible for delays caused by customs or import authorities.

Order Modifications

If you need to change your order, please contact us as soon as possible at help@cupnco.com or by phone at +447488845524.

Please note:

  • Custom-made or pre-ordered items cannot be exchanged for other models.
  • Once your order has been processed and shipped, we are unable to modify or cancel it.
    This is why we strongly recommend reaching out immediately after placing your order if you notice any errors.

Order Changes

Please notify us immediately if there are any changes to your order. Please note that custom and pre-ordered pieces cannot be exchanged for other designs.

Item Not Received

If you have successfully placed an order and still haven't received it, even though the tracking status indicates delivery, we recommend contacting the courier to locate your shipment. If the issue persists, kindly email us at help@cupnco.com.

Address Accuracy

Please make sure that your shipping address is entered correctly at checkout.
We are not responsible for packages lost due to incomplete or incorrect addresses.

Contact Information

For any shipping-related inquiries, please contact us: