FAQ about Cup&Co

At Cup&Co, your satisfaction is our utmost priority. We stand behind the quality and effectiveness of our products, and we're confident they will exceed your expectations. That's why we offer a 90-day satisfaction guarantee on select products (menstrual cups, menstrual discs with tab, and classic reusable menstrual discs) – to give you the peace of mind you deserve when making a purchase from us.

Orders usually take 1–3 business days to process, then 6–11 business days for delivery once shipped.

Shipping costs:

• Zone 1 (United States, Canada, United Kingdom, Australia, New Zealand): FREE on orders over $50 USD, or $4.90 USD for orders under $50
• Zone 2 (European Union and associated countries): FREE on orders over €40 EUR, or €4.90 EUR for orders under €40

All orders are sent via home delivery.

Please note:

• Business days are Monday–Friday
• Processing and delivery times are estimates and can vary based on stock availability and warehouse location
• Customs checks or local carrier schedules may occasionally cause delays

Have further questions? Contact us

Shipping costs:

• Zone 1 (United States, Canada, United Kingdom, Australia, New Zealand): FREE on orders over $50 USD, or $4.90 USD for orders under $50
• Zone 2 (European Union and associated countries): FREE on orders over €40 EUR, or €4.90 EUR for orders under €40

We currently ship to the United States, Canada, United Kingdom, Australia, New Zealand, and the European Union (Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Moldova, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland), with home delivery included.

Orders are processed within 1–3 business days (excluding weekends and holidays). Once shipped, you'll receive a tracking number by email. Shipping costs vary by zone: Zone 1 (United States, Canada, United Kingdom, Australia, New Zealand) is FREE over $50 USD or $4.90 USD under $50, and Zone 2 (European Union and associated countries) is FREE over €40 EUR or €4.90 EUR under €40. Delivery typically takes 6–11 business days depending on your location. Customs delays or local carrier schedules may occasionally affect delivery times.

Have further questions? Contact us

You will receive a tracking link via email once your order has been shipped.

Tracking updates may take up to 48 hours to appear.

If you do not receive your tracking information within 5 business days of shipment, please contact us at help@cupnco.com